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Product Updates

Product Updates — October 2026

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Admin
October 02, 2026
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Product Updates — October 2026

AI & Automation

New: OpenRouter connector
Connect 300+ AI models (GPT, Claude, Gemini, Llama, DeepSeek, Grok, Qwen…) with a single API key. Includes the Auto Router, which picks the best model for each request, plus cost-saver models that automatically route to the cheapest provider. Live per-model pricing is shown right in the model picker.

New: Custom LLM connector
Bring your own AI. Connect any self-hosted or local LLM (Ollama, LM Studio, vLLM, or any private endpoint): enter your endpoint URL, choose the API format it speaks (OpenAI-compatible, Anthropic, or Google Gemini), and SalesRep does the rest.

Smarter AI provider management
Setting up AI providers is now simpler and safer — your saved API keys are always preserved when switching between providers, and model lists show context window and token pricing so you can compare before you choose.
 

WhatsApp

Fully automatic WhatsApp onboarding
Connecting your WhatsApp number is now 100% automatic. After the guided Meta signup, SalesRep registers your number with the WhatsApp Cloud API and activates message webhooks by itself — no technical steps, no waiting. A live status indicator (Connecting → Registering → Connected) shows exactly where you are, with a one-click "Complete registration" if anything needs a retry. Numbers already using the WhatsApp Business App are detected and connected in coexistence mode without touching your existing account.
 

Reporting & Acquisition

New: Campaign Report
A full acquisition funnel report now lives in the Reporting section: see every ad-attributed signup from click to active trial, with traffic source, campaign, and keyword on each line. Click any funnel stage card to filter the list instantly.

Email engagement tracking
Verification emails now track delivery, opens, and link clicks — so you know exactly where new signups drop off.

Sign up with Google
New customers can start their trial with one click using their Google account — email already verified, no typing.

Localized signup experience
The signup form now shows validation messages in the visitor's language.
 

Voice AI

Better Moroccan Darija
Voice transcription now correctly understands Darija — including Latin-script "Arabizi" (3, 7, 9…) — and AI voice replies sound natural in Moroccan Darija instead of formal Arabic.
 

Quotes

Pinpoint-accurate AI quotes
When you ask the AI for "1 udm-pro and 54 u7-pro-outdoor", that's exactly what lands in the quote — exact SKU matching, real-time pricing with no caching, and a confirmation question if a reference isn't found. Quote PDFs are now named "Devis Client + number", and the ticket view refreshes automatically the moment a quote is attached.
 

Email & Signatures

Profile photo in signatures
Add the new #Photo# tag to any email signature to include the agent's profile photo as a clean 70px circle. A help icon next to the signature editor documents all available tags.
 

Help Center

Complete REST API reference
The in-app API documentation is now the full reference — bookmarkable sections, an "On this page" navigator, and readable dark-theme code snippets.

Animated WhatsApp Flow Builder guide
A step-by-step animated walkthrough now lives right inside the Flow Builder help page.
 

Quality improvements

  • Escalation ringtone now stops instantly across all open tabs as soon as an agent answers.
  • Flow Builder minimap can be dragged smoothly to navigate large flows.
  • Dozens of interface refinements across 30 languages.