Your customers already message you on WhatsApp. Now they can call you there too, and your team answers right inside SalesRep. No personal phones, no lost context, no switching apps.

Answer and place WhatsApp calls from the help desk

Agents receive WhatsApp voice calls directly in SalesRep and can call customers back from any request. The call happens on your official WhatsApp Business number, so customers see your verified brand, not an agent's private number.

Every call recorded and transcribed

When a call ends, SalesRep saves the recording and a full written transcript inside the request. Your team can:

• Replay the call to check exactly what was promised
• Search the transcript instead of listening to the whole conversation
• Hand the request to a colleague who gets the full story in seconds
• Use calls for quality control and agent coaching

One customer, one request

When the same number writes again on WhatsApp after a call, SalesRep merges the new messages into the same request. The call, the transcript and the chat sit together in one timeline. No duplicate requests, and no customer has to repeat themselves.

Why it matters

• Faster resolution: customers who prefer talking get an answer in one call.
• Full accountability: quotes, prices and commitments made by phone are on record.
• Better handovers: any agent can pick up where the last one stopped.
• One channel, all formats: text, voice notes, files and now calls in the same WhatsApp thread.

Get started

WhatsApp calling is available to SalesRep clients with a connected WhatsApp Business number. Enable it under Administration > Integration > WhatsApp Calling, and inform your callers that calls may be recorded, as required in your country.

Start your free trial or contact our team for a demo.